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Exclusive Services

Every order comes with:
– Free shipping on all US orders
– 30 days free returns
– A BYREDO wrapping
– 2 Complimentary samples

FREE SHIPPING IN ORDERS OVER $99

Returns & Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, labels and in its original packaging. You will also be required to provide with us the receipt or proof of purchase.
To start a return, you can contact us at help@theiisi.com. We reserve the right to accept or reject your claim for return in case our inspection team finds the product to be in a damaged, tampered or in any unoriginal condition and consequentially deny your claim for any refund. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at help@theiisi.com.

Damages and issues

Please inspect your order upon reception and contact us immediately within reasonable time if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

Within reasonable time, we will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. We are neither responsible nor accountable for any delays of refund by your credit card issuer or banker.